Derek Carter — Operations Manager at Bonded Plumbworks
Call Now (855) 557-9600
Bio
Derek Carter is the operations manager at Bonded Plumbworks, responsible for coordinating the daily workflow of every plumbing technician serving Palm Beach County. He joined Bonded Plumbworks in 2012 and has spent 14 years in plumbing operations management, ensuring that every service call — from a routine toilet repair to a full whole-home repiping — is dispatched, tracked, and completed on schedule.
Derek manages Bonded Plumbworks’ fleet logistics, parts inventory, and technician scheduling across all 39 cities in the Palm Beach County service area. He works directly with Marcus Wells to maintain the company’s first-call resolution standards and coordinates with local building departments on permit timelines for plumbing inspections and water heater installations.
Before joining Bonded Plumbworks, Derek spent six years managing field operations for a mechanical contracting firm in Boca Raton, where he developed the dispatch optimization systems he later brought to the team. His background gives Bonded Plumbworks the organizational structure to handle emergency calls and scheduled appointments with equal reliability.
Areas of Expertise
- Emergency Plumbing Services — dispatch prioritization, response time coordination
- Plumbing Inspection & Code Compliance — permit scheduling, inspector coordination
- Water Heater Services — installation scheduling, equipment procurement
- Pipe Repair & Repiping — multi-day project scheduling
- Toilet Services — same-day service dispatch
Education & Training
- B.S. Business Administration — Florida Atlantic University, Boca Raton (2008)
- OSHA 10-Hour General Industry Safety
- ServiceTitan Certified Administrator
- PHCC Associate Member — Plumbing-Heating-Cooling Contractors Association
“Behind every great plumber is a schedule that actually works. My job is making sure Bonded Plumbworks’ customers never have to wonder when we’re showing up or what happens next. If we say we’ll be there at two, we’re there at two.”
Call Bonded Plumbworks at (855) 557-9600 to schedule service.